Quality Management: Creating and Sustaining Organizational Development Donna C.S. Summers

ISBN: 9780136087427

Published: August 1st 2008

Paperback

574 pages


Description

Quality Management: Creating and Sustaining Organizational Development  by  Donna C.S. Summers

Quality Management: Creating and Sustaining Organizational Development by Donna C.S. Summers
August 1st 2008 | Paperback | PDF, EPUB, FB2, DjVu, AUDIO, mp3, RTF | 574 pages | ISBN: 9780136087427 | 3.53 Mb

Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, leanMoreDesigned to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organizations value chain.

For professionals with a career or interest in business, engineering, engineering technology, and quality management.



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